Frequently Asked Questions

Have a question about The Mysterious Bookcase, our packages or your order? On this page, you will find a list of frequently asked questions. If your question is not here, please feel free to reach out to us directly on the contact page, or via social media.

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+ What is a blind date with a book?

The concept of a blind date with a book is to not judge a book by its cover! When purchasing one of our packages, we will carefully select a book for you, and you will not know the title or author until opening the package. The surprise paperback will be carefully wrapped in recyclable brown paper and twine, and will be decorated in cottagecore and dark academia style stickers and stamps. Our book packages all come with a luxury chocolate bar, a premium teabag and a bookmark with a reading checklist on the back.

+ Can I choose the genre of book? 

Of course! We currently have more than 15 genres you can choose from, including mystery, thriller, fantasy, romance, contemporary and historical fiction. Or you can leave it is a complete surprise and let us select the genre for you.

+ How do I know I will get a “good” book?

We use Goodreads to help us choose all the books in our collection. We only select books that get a rating of 3.5/5 or higher on Goodreads, with a large number of reviews from other readers.

+ What does “pre-loved” mean?

If you have chosen a preloved book, it will be gently used, sometimes with minor wear and tear, but no major damage or missing pages. We handpick each of the books in our collection to ensure they are in good condition.

+ Can I pick a new book instead?

Yes, we recently started offering new books, and this refers to the condition of the book. These books will be brand new and unread, but could be published or written from any year.

+ How can I avoid getting a book I already own?

We have a personalisation section at checkout where you can leave us a note about your order! After selecting your preferred book condition and genre, you can leave us a note to let us know if there are authors or titles we should avoid sending. Also, if you use Goodreads / StoryGraph, you can send that to us as well, and we will pick a different title from what you have read.

+ Will I get a book that is partway through a series?

Books that are part of a series will either be the first book, or are part of a series that can be read in any order.

+ I’m sending this as a gift, can I leave a gift note?

Yes! When checking out, use the personalisation section to leave your gift note. Please note, we will write it exactly as you have sent it.

+ What goodies are included in your blind date with a book packages?

When creating our blind date with a book packages, we wanted to make it as cosy and luxurious as possible for our readers. We include a luxury chocolate bar and an English Breakfast teabag. Every book package also contains a 'The Mysterious Bookcase' bookmark, which has a 'to be read' checklist on the back to help you keep track of your reading list.

+ Can I make a special request if I have dietary needs?

Yes! We include a Galaxy Smooth Milk chocolate bar and a Clipper English Breakfast teabag with each package. This bar of chocolate is naturally gluten free. We have vegan options available, as well as a selection of fruit/herbal teas and coffee sachets. Please leave a note with your request when checking out if you require something specific.

+ How do your subscriptions work?

We offer a blind date with a book subscription for 3, 6 or 12 months! You can either choose a specific genre, or get a mixed subscription, which will include a variety of genres through your subscription. For more information about our subscriptions, please click here!

+ Do you ship outside of the UK?

Yes! We currently ship to a range of countries in Europe, and are working on expanding globally. If you see that your country is not currently available for shipping, please send us a message and we will get you a shipping quote. Alternatively, head to our Etsy store where we have more options available for international shipping. www.mysteriousbookcase.etsy.com

+ How can I update my order?

If you need to make a change to your order, like updating your shipping address or adding a gift note, please get in touch as soon as possible, as we will often start processing your order the same working day.

+ How can I cancel my order?

If you wish to cancel your order, please get in touch as soon as possible, as we aim to have your order sent out the next working day. If we have already sent your parcel, we kindly ask that you ‘return to sender’ unopened, and we will then issue you a refund.

+ What is your return policy?

You have 30 days from item delivery to dispatch the item(s) back to us. Items should be unopened and unused. If you are making a return, please get in touch as soon as possible.

+ My order hasn’t arrived yet… where is it? 

We send your parcel out within one business day of your order. We don’t currently offer tracked shipping, however, we can look up your order and see if a delivery has been attempted or if it has been delivered. Postage typically takes 2-4 working days, unless express shipping option was selected at checkout. The vast majority of our packages arrive within this time frame, but occasionally there will be delays that are out of our control. If your order has not arrived within 30 days, please let us know and we will issue you a full refund, or send out a replacement package.

+ Do you only sell online?

No! When possible, we like to attend local craft markets and events. For all upcoming 2023 events, please head to our events page.

+ I have a different question that is not here, what do I do?

If you have another question that was not answered here, please get in touch! You can reach us on social media, through our website contact form or via email at themysteriousbookcase@gmail.com